Returns & Exchanges

Here at Proper By Design, we believe in our products and value the happiness of our customers and supporters. Please email us if you are not happy with your purchase. We are reasonable people and will do our best to work something out with you. 

If you do not love your Proper product, we gladly accept returns for unused items within 30 days of purchase. You may choose to receive a refund for the product or store credit to our site to use later.

If you are the recipient of a Proper product as a gift and you do not know when it was purchased, no problem. Let us know who purchased it for you and we will find the order. 

Please note that we only process returns and exchanges for products purchased directly from our website (www.proper-designs.com). Purchases made on Amazon must be returned/exchanged through their customer service department. If there is a particular issue you would like to check in with us about, please don't hesitate to get in touch. We are more than happy to answer your questions. Email us @ hello@proper-designs.com.

Returns/Exchanges Logistics

To begin your return or exchange, send an email to returns@proper-designs.com with your order number and reason for return/exchange. Our customer service team will help you navigate the process. 

Returned/exchanged products should be unused and undamaged. A product that is used or damaged is subject to a 20% restocking and shipping fee, which is calculated from the price paid by the customer at time of purchase. 

Customers are responsible for all shipping costs for returns/exchanges, with the exception of items deemed defective by the Proper team (in those such cases, a return label is provided). 

For returns, refunds are processed to the original payment method and can take up to 1-2 weeks to reflect on your end. For exchanges, store credit to our site can be provided.

Replacements Logistics

For product issues, send an email to support@proper-designs.com and our customer service team will respond shortly. Please include photos or videos, if possible, as a step-by-step breakdown of the specific issue you’re experiencing will expedite the troubleshooting process on our end.